Cancellation &
Refund Policy

Overview

This refund and cancellation policy outlines the terms and guidelines for purchasing digital products, credits, and subscription plans through the Platform (https://blue-by-imergene.vercel.app). Since our Services consist of digital access, API tokens, and cloud completions, all purchases are subject to the policies defined below.

1. Prepaid Wallet Top-ups

Blue Pro model usage uses a prepaid Blue Credits wallet. Blue Lite/BYOK and prepaid Blue subscription access are separate options. All credit refills, prepaid balances, and token top-ups are added to your account instantly upon transaction approval.

Because these credits are made available for immediate consumption on upstream LLM routes, all wallet top-ups are final, non-refundable, non-transferable, and cannot be exchanged for cash or cash equivalents.

2. Token Consumption & Queries

With Blue Pro, Blue Credits pay for the model usage generated by your queries. With BYOK, any model usage charges are paid through your provider account rather than Blue Credits. Once a completion request or agent loop is initiated and processed, the corresponding token charges are non-refundable. We do not provide credits or refunds for completed executions or code generation tasks.

3. Subscription Cancellation

If you are subscribed to a recurring monthly or annual plan, you can cancel your subscription at any time through your dashboard:

• Effect of Cancellation: Cancellation will prevent the subscription from renewing at the end of the current billing cycle.
• Access Period: You will retain access to your plan benefits and credits until the end of your current active billing cycle.
• No Pro-rata Refunds: We do not offer partial or pro-rated refunds for unused portions of an active billing cycle.

4. Billing Discrepancies & System Errors

In rare cases of transaction failures or system-level issues:

• Charge without Credits: If your card or payment account is charged but your prepaid wallet fails to reflect the credited amount, please report the issue to our team with your transaction details.
• Double Charging: If you are accidentally charged twice for a single transaction, the extra payment will be refunded.
• Resolution Timeline: Verified billing issues and approved refunds will be processed and credited back to your original payment method within 5 to 7 business days.